Return & Refund Policy

Last updated: 19 June 2026

At tachdiyour, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Return Window

You have 14 days from the date you receive your order to request a return. After this period, we are unable to accept returns.

2. Eligibility for Returns

To be eligible for a return, your item must:

Be unused and in the same condition as when you received it
Be in its original packaging
Be accompanied by proof of purchase (order confirmation or receipt)

The following items are not eligible for return:

Items marked as final sale or non-returnable at the time of purchase
Personalised or custom-made items
Perishable goods
Downloadable digital products

3. How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order:

tachdiyour
221B Baker Street, Flat 2A
London, NW1 6XE
United Kingdom
Phone: +44 7700 900456

Please include your order number and reason for return. We will provide you with return instructions and, where applicable, a return address.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly sent. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, your refund will be processed within 7 days of us receiving the item. The refund will be applied to your original payment method. Please note that your bank or card provider may take additional time to post the credit to your account.

6. Partial Refunds

In certain situations, only a partial refund may be granted, such as:

Items returned with signs of use or damage not caused by us
Items missing parts or original packaging

7. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us at the details above.

8. Late or Missing Refunds

If you have not received your refund after 7 days of return approval, please:

Check your bank account again
Contact your credit card company or bank, as processing times may vary
If you have done all of the above and still have not received your refund, please contact us

9. Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.